How to Read Your Optimum Bill

At the top of the bill, you will find your Account Number and Access Code, plus your Service Address (Note: this may be different than your Billing Address).

Here you'll find a summary of the period covered by this bill, your due date, and the total amount due. You will also see details on payments received or one-time credits applied prior to the bill's print date. Depending on your area, a late fee of up to $10 will be charged if payment is not received by the bill's due date.

This summarizes any changes or upcoming changes to your bill.

This includes whether you are signed up for Auto Pay and/or Paperless Billing. If you're not enrolled in one or both of these, there will be a link to enroll at any time. For more details, please go here.

4Account Details
Provides details about your payments, charges and promotions:

• Partial Month Activity
  Partial charges and/or credits for your first month of service or if you have added/removed any services during your billing period.
• One Time Activity
  One-time charges or credits that are not part of your regular monthly charges such as installation charges or one-time credits.
• Current Monthly Charges
  Regular monthly charges and credits.  These should stay the same unless you make a change or one of your promotions ends.
• Taxes, Fees & Other Charges
  List of the taxes, fees and charges associated with your services.

5Customer Service
Includes information on ways to pay your bill, contacting us, getting prepared for a move, etc.  For more details on paying your bill, click here.