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To our website visitors

In The Event a Storm Causes Outages

As your local TV, phone and internet company, we understand how important it is for you to stay connected. So, for up-to-the-minute coverage if and when a storm hits, visit news12.com. If unpreventable service outages do occur, restoring your Optimum services will always be our top priority. Without power your Optimum services won't work at your home or business. But you can stay connected using these helpful tips.

  • Have your Optimum ID handy, as it's key to staying connected. Don't have an Optimum ID? Click here to create one. Forgotten yours? No problem, click here.

  • Watch some of your favorite shows and channels with TV to GO, including News12 live, using cellular data on your smartphone or tablet. Simply download the Optimum App to see what channels are available.

  • Forward your Optimum Voice phone calls to any other phone by simply enabling the Call Forwarding "Back-Up Phone" feature. Click here for instructions.

  • You can check your Optimum Email on your smartphone or tablet using cellular data. Learn about all the ways to check your Optimum Email here.

  • Access the internet at over 1.5 million active Optimum hotspots. To find a hotspot in your area, click here.

  • Multi-Room DVR or Multi-Room DVR Plus customers can still program their Multi-Room DVR or Multi-Room DVR Plus remotely and record shows even without having power. They'll be waiting for you once your service is restored. Click here and make sure to log in.

 

What You Should Know About Optimum Service Restoration

Optimum services require electrical power to operate. This includes power to devices in the home like TVs, set-top boxes and cable modems. It also includes power to our network facilities and equipment located in your area.

If you lose electrical power to your home for an extended period of time, your Optimum services will not work.

If electricity to your home has been restored and you are still unable to access Optimum services it could be because the power that feeds our network in your area comes from a different source than the power that feeds your home. Or, restoring your service may require repairs, even down to the connection between your home and the nearest utility pole.

If you have power, but cannot access your Optimum TV, phone or internet, we need to know as soon as possible in order to restore your service.

Be Prepared, Not Scared

In the event of a storm, we need to be prepared. If you are prepared with food (items that require no refrigeration, preparation or cooking and little or no water) and water (one gallon of water per person per day for at least 5 days), an emergency can be an inconvenience instead of a disaster. Everyone has a personal responsibility to be prepared. Creating an emergency plan ahead of time for you and your family will help you stay organized if a storm does hit your area.

Your emergency plan should include a communication system (see below), disaster supply kit (see below), and an alternate meeting place if your home is unsafe. Depending on the severity of the storm, you may need to evacuate where you live. When instructions are given to evacuate by the proper authorities, you will be directed to a temporary, emergency refuge that will provide a safe haven for the duration of the storm. However, it is recommended that you first try to seek refuge with a friend or family member located away from the affected area. You will likely be more comfortable on a friend's couch than on a cot in a shelter.

Communication System

For residential customers, it is strongly recommended that you install a back-up battery for your Optimum modem, so, in the event of a utility power outage, your Optimum Voice service will continue to function. For business customers, keep your modem plugged into the outlet where it was installed by the technician at all times. We advise not to turn the modem on and off to ensure the battery remains fully charged at all times. Turning the modem on and off will degrade the capacity of the battery, reducing the time that the modem can operate in the event of a utility power outage.

Have at least one traditional corded, landline telephone in your home that does not require electricity to operate. During a power outage, provided there is a battery backup on your modem, simply plug the phone into a jack, and you'll have phone service. Cordless phones require a separate power source to operate. In addition to your home phone service, have a working mobile phone that is programmed with emergency contact numbers, such those of the police department, fire department, local hospital and close family members. If you have Optimum Voice service, you can also forward your calls to the mobile phone before a storm knocks out power. Note that during an emergency, more people are trying to use their mobile phones at the same time, so you may receive either a fast busy signal or slow dial tone when attempting to make a call. In this case, try sending a text message to the person you need to reach. During emergencies, text messages often go through quicker than voice calls because less network resources are needed.

Emergency Supply Kits

Everyone should have an emergency supply kit in the event of a storm. Put the following items into a smaller, portable container, such as a backpack or duffel bag, in case you need to evacuate your home. Keep it by your front door or another exit in case of an emergency evacuation. Kits should sustain you and each member of your household for up to five days.

Family Supply Kit

  • First aid kit

  • Essential prescription and nonprescription items and medical information

  • Battery-powered flashlight and radio (or crank radio), extra batteries and a 12-hour glow stick

  • A change of clothes, plus rainwear, sturdy shoes and protective gloves for everyone

  • Personal items, like eyeglasses, cash in small bills

  • Important documents in a waterproof container: Drivers licenses, wills, birth/marriage certificates, insurance policies, deed or lease, recent tax returns, credit card and bank account numbers, Social Security cards, passports, home inventory list

  • Special items for infants, elderly, or loved ones with special needs

  • For your pets, have your veterinarian's name and contact information, medical records, specific care instructions, medications, current photos, food, food bowls, bottled water, waste clean-up materials, toys, treats, sturdy leash or collar.

Safety Around Power Lines

  • Stay away from downed or sagging power lines, and do not touch anything that is on or near a power line (i.e. trees or tree limbs, cars, ladders).

  • Keep children and family pets away from areas where lines may have fallen (backyards, fields, school yards, etc.).

  • If a power line falls across a car that you're in, stay in the car.

  • Report all power line hazards to your power company or your local emergency services department or agency.

 

 

Ways to Stay Informed

Update your communications preferences at optimum.net/profile so we can keep you up to date with service related information.

Helpful Resources:

News12
www.news12.com
Newsday
www.newsday.com
National Weather Service
www.weather.gov
American Red Cross
www.redcross.org
U.S. Dept. of Health and Human Services
www.hhs.gov
FEMA
www.fema.gov

 

Local Utility Information

New York

For Nassau and Suffolk Counties
www.psegliny.com
For Rockland, Waldwick/Ramsey, Nanuet, Tuxedo, and Warwick
apps.coned.com/stormcenter_external_oru/default.html
For Bronx, Brooklyn, and Westchester
apps.coned.com/stormcenter_external/default.html
For Westchester
www.nyseg.com/outages

New Jersey

For Essex, Mercer, Middelsex, Monmouth, Morris, Ocean, Passiac, Somerset, Sussex, Union, and Warren Counties
outages.firstenergycorp.com/nj.html
For Bergen, Hudson, Orange, Passaic, Pike, Rockland,
and Sullivan Counties
apps.coned.com/stormcenter_external_oru/default.html

Connecticut

For Fairfield, New Haven, Bridgeport, Milford, and Litchfield
www.uinet.com/
For Norwalk and Stamford
www.cl-p.com/outage/mobile.aspx

 

To our website visitors

In The Event a Storm Causes Outages

As your local TV, phone and internet company, we understand how important it is for you to stay connected. So, for up-to-the-minute coverage if and when a storm hits, visit news12.com. If unpreventable service outages do occur, restoring your Optimum services will always be our top priority. Without power your Optimum services won't work at your home or business. But you can stay connected using these helpful tips.

  • Have your Optimum ID handy, as it's key to staying connected. Don't have an Optimum ID? Click here to create one. Forgotten yours? No problem, click here.

  • Watch some of your favorite shows and channels with TV to GO, including News12 live, using cellular data on your smartphone or tablet. Simply download the Optimum App to see what channels are available.

  • Forward your Optimum Voice phone calls to any other phone by simply enabling the Call Forwarding "Back-Up Phone" feature. Click here for instructions.

  • You can check your Optimum Email on your smartphone or tablet using cellular data. Learn about all the ways to check your Optimum Email here.

  • Access the internet at over 1.5 million active Optimum hotspots. To find a hotspot in your area, click here.

  • Multi-Room DVR or Multi-Room DVR Plus customers can still program their Multi-Room DVR or Multi-Room DVR Plus remotely and record shows even without having power. They'll be waiting for you once your service is restored. Click here and make sure to log in.

 

What You Should Know About Optimum Service Restoration

Optimum services require electrical power to operate. This includes power to devices in the home like TVs, set-top boxes and cable modems. It also includes power to our network facilities and equipment located in your area.

If you lose electrical power to your home for an extended period of time, your Optimum services will not work.

If electricity to your home has been restored and you are still unable to access Optimum services it could be because the power that feeds our network in your area comes from a different source than the power that feeds your home. Or, restoring your service may require repairs, even down to the connection between your home and the nearest utility pole.

If you have power, but cannot access your Optimum TV, phone or internet, we need to know as soon as possible in order to restore your service.

Be Prepared, Not Scared

In the event of a storm, we need to be prepared. If you are prepared with food (items that require no refrigeration, preparation or cooking and little or no water) and water (one gallon of water per person per day for at least 5 days), an emergency can be an inconvenience instead of a disaster. Everyone has a personal responsibility to be prepared. Creating an emergency plan ahead of time for you and your family will help you stay organized if a storm does hit your area.

Your emergency plan should include a communication system (see below), disaster supply kit (see below), and an alternate meeting place if your home is unsafe. Depending on the severity of the storm, you may need to evacuate where you live. When instructions are given to evacuate by the proper authorities, you will be directed to a temporary, emergency refuge that will provide a safe haven for the duration of the storm. However, it is recommended that you first try to seek refuge with a friend or family member located away from the affected area. You will likely be more comfortable on a friend's couch than on a cot in a shelter.

Communication System

For residential customers, it is strongly recommended that you install a back-up battery for your Optimum modem, so, in the event of a utility power outage, your Optimum Voice service will continue to function. For business customers, keep your modem plugged into the outlet where it was installed by the technician at all times. We advise not to turn the modem on and off to ensure the battery remains fully charged at all times. Turning the modem on and off will degrade the capacity of the battery, reducing the time that the modem can operate in the event of a utility power outage.

Have at least one traditional corded, landline telephone in your home that does not require electricity to operate. During a power outage, provided there is a battery backup on your modem, simply plug the phone into a jack, and you'll have phone service. Cordless phones require a separate power source to operate. In addition to your home phone service, have a working mobile phone that is programmed with emergency contact numbers, such those of the police department, fire department, local hospital and close family members. If you have Optimum Voice service, you can also forward your calls to the mobile phone before a storm knocks out power. Note that during an emergency, more people are trying to use their mobile phones at the same time, so you may receive either a fast busy signal or slow dial tone when attempting to make a call. In this case, try sending a text message to the person you need to reach. During emergencies, text messages often go through quicker than voice calls because less network resources are needed.

Emergency Supply Kits

Everyone should have an emergency supply kit in the event of a storm. Put the following items into a smaller, portable container, such as a backpack or duffel bag, in case you need to evacuate your home. Keep it by your front door or another exit in case of an emergency evacuation. Kits should sustain you and each member of your household for up to five days.

Family Supply Kit

  • First aid kit

  • Essential prescription and nonprescription items and medical information

  • Battery-powered flashlight and radio (or crank radio), extra batteries and a 12-hour glow stick

  • A change of clothes, plus rainwear, sturdy shoes and protective gloves for everyone

  • Personal items, like eyeglasses, cash in small bills

  • Important documents in a waterproof container: Drivers licenses, wills, birth/marriage certificates, insurance policies, deed or lease, recent tax returns, credit card and bank account numbers, Social Security cards, passports, home inventory list

  • Special items for infants, elderly, or loved ones with special needs

  • For your pets, have your veterinarian's name and contact information, medical records, specific care instructions, medications, current photos, food, food bowls, bottled water, waste clean-up materials, toys, treats, sturdy leash or collar.

Safety Around Power Lines

  • Stay away from downed or sagging power lines, and do not touch anything that is on or near a power line (i.e. trees or tree limbs, cars, ladders).

  • Keep children and family pets away from areas where lines may have fallen (backyards, fields, school yards, etc.).

  • If a power line falls across a car that you're in, stay in the car.

  • Report all power line hazards to your power company or your local emergency services department or agency.

 

 

Ways to Stay Informed

Update your communications preferences at optimum.net/profile so we can keep you up to date with service related information.

Helpful Resources:

News12
www.news12.com
Newsday
www.newsday.com
National Weather Service
www.weather.gov
American Red Cross
www.redcross.org
U.S. Dept. of Health and Human Services
www.hhs.gov
FEMA
www.fema.gov

 

Local Utility Information

New York

For Nassau and Suffolk Counties
www.psegliny.com
For Rockland, Waldwick/Ramsey, Nanuet, Tuxedo, and Warwick
apps.coned.com/stormcenter_external_oru/default.html
For Bronx, Brooklyn, and Westchester
apps.coned.com/stormcenter_external/default.html
For Westchester
www.nyseg.com/outages

New Jersey

For Essex, Mercer, Middelsex, Monmouth, Morris, Ocean, Passiac, Somerset, Sussex, Union, and Warren Counties
outages.firstenergycorp.com/nj.html
For Bergen, Hudson, Orange, Passaic, Pike, Rockland,
and Sullivan Counties
apps.coned.com/stormcenter_external_oru/default.html

Connecticut

For Fairfield, New Haven, Bridgeport, Milford, and Litchfield
www.uinet.com/
For Norwalk and Stamford
www.cl-p.com/outage/mobile.aspx