What will change if I switch to Optimum
Fiber from my current service?
We'll replace all your old cable boxes with new, smaller
boxes and remotes. You'll also receive a new Gateway 6
that will replace your modem and router.
Our installation technicians will perform a signal strength
check and if there are areas in your home not fully
covered, we'll install WiFi extenders.
Changing equipment brings other changes:
- Cloud DVR recordings will not carry over to your new Optimum TV box unless you have Optimum One
- Programs scheduled for recording and DVR preferences will carry over
- Personalized phone greetings will need to be re-recorded after installation
- Existing voicemail messages will no longer be available after installation
-
Older personal devices, such as phones and laptops, might
require driver updates and/or software
updates to connect to your new Optimum Fiber WiFi network (WiFi 6-capable Gateway or router)
Note: Optimum TV boxes don't have a clock display, and Optimum Fiber Gateways support one phone line per house
How can I prepare?
To be ready for your appointment, please be sure:
Someone 18 years or
older will be present
All gates and fences
are unlocked
All equipment and personal
devices you want the technician
to confirm connection on, must
be at home at the time of the
installation
All pets must be secured
All TVs are accessible
All potential hazards are removed from pathways in and out of the home
What should I expect?
There are two parts to the installation. You only need to be home on installation day.
Prework
Ahead of your appointment, you may see a technician visit your property. This allows us to complete the installation on the day of your appointment quicker. All work is done outside, and you do not need to be home.
Installation Day
- Once the technician arrives at your home, it may take up to three hours to complete the installation
- The technician will work with you to find the best location for your new equipment
- When possible, our technician will use an existing hole to bring the fiber cable into your home, but in some cases, it may be necessary to drill a small hole.
- The technician will perform a signal test to determine if WiFi extenders are needed
- When the installation is complete on your new Optimum Fiber network, the technician will confirm all Optimum services and equipment are working and provide you with your new WiFi network name and password
- Before leaving, the technician will take back your old equipment, remove it from your account to ensure you're no longer charged, and note it in the work order for you to sign
- Once the technician leaves, you'll be emailed a copy of the work order
Note: Anytime you change your network name and password you will need to reconnect all devices on your network.
Can I personalize my
WiFi network name?
Yes. First, log in with your Optimum ID and password,
then you can personalize your network name and
password to something easier to remember.
Changing Your WiFi Name and Password In-Browser
-
Go to
optimum.net/mynetwork
and sign in with your
Optimum ID and password - In My WiFi network, select More
-
Enter your new Network name and/or Password and
select Save (Your network name can be up to 32
characters and is case sensitive.)
Changing Your WiFi Name and Password in the Optimum Support App
- Open the Optimum Support app and sign in with your Optimum ID and password
- Tap WiFi, then Settings
- Tap EDIT, enter your new WiFi Network Name and/or Password and tap SAVE
How do I optimize my speed for Optimum Fiber 2 Gig and 5 Gig service?
To get the most out of your Fiber Internet, a wired connection is best. Generally, devices connected through your WiFi will not go faster than 1 Gig. If you are not sure if your device can achieve speeds of 2 Gig or 5 Gig, please check the specifi cations with your device manufacturer.
Device recommendations for maximum speed performance
For wired connections, you must use:
- Ethernet CAT 6 or higher
- Multi-gig ready port
- Most devices only have up to a 1Gb ethernet port. To maximize speeds add an Ethernet Adapter: Must be either a 2.5Gb or 10Gb adapter or Thunderbolt 3 Adapter for Macs
- Built-in PCI Card capable of 2.5Gb or 10Gb
For wireless connections:
Wireless devices will only receive the maximum speeds the hardware supports. To maximize your wireless speeds, you should use:
-
WiFi 6 supported devices
- Examples: iPhone 11 or newer Samsung S10 or newer
- Home network switch must have a 10Gb port
- Some adapters may require driver updates. Please follow the installation instructions provided with the adapter
Other speed factors
Many things can aff ect the speed of your in-home WiFi network.
Learn how to maximize your
home
WiFi network performance.
Want faster Fiber Internet? Be the first to find out in your
area.
What if I'm having trouble connecting one of my personal devices?
Older personal devices, such as a phone or laptop, might require
driver updates and/or software updates to
connect to your WiFi network.
Updating a Driver
First, make sure your Gateway is online. If your Gateway works
with other devices but not your Windows PC, you'll
need to update your WiFi driver.
Intel can give you more details on how to identify your driver
version number and complete the driver update.
Check out their step-by-step instructions on how to find your
driver version number and perform the driver update.
Note: You may have to connect your PC directly to your Gateway using an Ethernet cable to download and install the updated driver.
How do I use and connect
my Optimum remote to my
Optimum TV box?
Each Optimum TV box gets paired to a specific
remote. The remote needs to be paired to the
Optimum TV box to use voice commands. For
instructions, visit
optimum.net/remote
How do I reconnect my Optimum TV
box to my Gateway?
- Press the WPS button on the front of your Gateway
-
Go to the Optimum TV box and press and hold the
WPS button until the WPS button light begins the blink -
When the WPS button stops blinking and is solid,
the Optimum TV box is connected
What do I do if all devices in my home lose Internet service?
Check for Outages
To see if an outage is affecting your area, sign in to optimum.net
with your Optimum ID and password,
then hover over Support and click Check for outages.
You can also use our interactive map to check for any outages at optimum.com/outagemap
Check the Connections and Placement
If there are no reported outages, see if a few quick checks
uncover the problem:
Make sure:
- The equipment cables are plugged in
- The cable has fi nger-tight connections to both the wall outlet and your equipment
- The equipment is powered on
- The wall outlets are working
- A fuse hasn't blown
- Your equipment is in an open space, away from anything that might block its signal
- If trying to connect to your in-home WiFi network, make sure you're using the correct network name and password
- If you forgot your WiFi network name or password, fi nd it at optimum.net/mynetwork or on your Optimum TV box under Settings->Internet->Wi-Fi
Reset Your Equipment
Optimum Gateway
- Unplug your Gateway from the power by pulling the power cord from the back of the Gateway
- Plug the power back into your Gateway and wait 30 seconds
- Check your Internet connection by opening a new web browser window
Optimum TV Box
- Press and hold the power button on the box for 10 seconds
- Check your Internet connection by opening a new web browser window
Check the Individual Device
The above focuses on network-level issues. If you are having
problems with an individual device, try the following:
- Turn off WiFi on the device you're trying to connect to your WiFi network, and then turn it back on
- Move your device close to your equipment
- Restart the device
If you are still experiencing an issue after following the above, please contact us