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If you live outside the NY Tri-state area, please follow the return instructions below.

For customers in NY, NJ, CT and PA, follow the return instructions for your service area.

Apple TV Returns
To return an Apple TV visit the nearest Optimum store

 


All Other Equipment Returns

Follow these 4 easy steps for returning all other equipment.


Step 1
Prepare your shipment.
Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box.
step 2
Start your return.
Simple click here and enter your information. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label.
 
step 3
Attach the label.
Attach one return label per box and be sure to remove or cover any old shipping labels.
 
Step 4
Drop off the box.
Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
 




* You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum.