Service Protection covers you from any unexpected service fees not covered within our guidelines. In addition to the below benefits, subscribers to the plan will get priority status in the call queue when calling Optimum Support. Remember, the cost of just one in-home visit could pay for a whole year's worth of coverage.
Why should you subscribe to Service Protection?
Issue Resolution associated with Inside Wiring, Jacks & Connectors
In the event a problem exists with your home wiring, jacks or connectors, plan subscribers will not be charged the service fee associated with the technician's home visit to resolve the issue.
Equipment Issue Identification & Troubleshooting
In the event you have an issue using your personal devices with our service, our representatives will work with you to resolve the problem and if a home visit is required, plan subscribers will not be charged the service fee.
Our Optimum Service Center Representatives are always ready to help you get the most from our products and services. We will always give you as much time on the phone to educate you as needed. In the event a home visit is required for educational purposes, plan subscribers will not be charged the service fee.
To add Service Protection for $6.99/month, call 866.580.1284.
For the full Service Protection terms and conditions, click here.