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Premier Protection & Support is the ultimate support plan for all your services and connected devices in your home.

As a subscriber, you'll get fast, unlimited help with setup, support and education for all your connected devices in your home. It's like having your own virtual help desk.

With device protection you could also save on repairs or replacement devices as a result of any malfunctions that are not associated with accidental damage.

Download the Premier Protection & Support App powered by Asurion, for even faster access to your virtual help desk.

As a subscriber to Premier Protection & Support, you'll get:


Receive expert advice on installing software, device settings, setup and configuration, feature usage or assistance with mobile apps.

Optimum Service Device Education

Data Backup Assistance & Network File Sharing

Get help with ensuring your devices are syncing properly and all content, like pictures and music, are safely backing up to your preferred cloud storage location.

Optimum Computer Data Backup

Setup and Connectivity

Receive assistance with setup and configuration of a secure wireless network and connecting any device, which includes routers, smartphones, computers, printers, smart TVs, tablets, gaming systems, music systems, security, home automation products and other accessories.

Optimum Device Connectivity

Performance, Virus Malware Support

Our experts will help optimize the performance of your systems and remove, spyware, viruses, clean up of files, updates and more.

Optimum Devices McAfee

Device Protection

Save on repairs or replacement devices as a result of any malfunctions that are not associated with accidental damage.

Optimum Devices McAfee

Why is Premier Protection & Support important?

  • Provides ultimate peace of mind for technical support concerns and educational needs
  • Gives you the opportunity to have a virtual help desk you can access from your home
  • Unlimited support and education calls

Call 866.347.4216 to sign up for Premier Protection & Support today.

Need in-home tech support instead? HelloTech offers in-home installation and technical support. Think of them as a one stop shop for tv mounting, home theater set-up, computer repair, set up or tech support, game console set up or mobile device set up. click here.

For Premier Protection & Support terms and conditions, click here.

For Asurion's device protection terms and conditions, click here.

For Asurion's mobile App terms and conditions, click here.