Nest: If you are not completely satisfied, you can return any Nest product purchased on Optimum.net/smarthome within 30 days from date of order for a full refund to the card used for purchase.
Google: If you are not completely satisfied, you can return any Google product purchased on Optimum.net/smarthome within 15 days from date of order for a full refund to the card used for purchase.
- Contact our customer service centers to initiate your return. If your return is sent to Optimum without first contacting customer service, you may not receive your refund. Click here list of customer service numbers by region.
- Download and print our USPS Pre-Paid Priority Mail label.
Place ALL of your nest equipment into a secure shipping package to be sent to Optimum.
- Also include in the shipping package either a copy of your Optimum bill, or simply write your name, street address, city, state and zip and account number on a piece of paper. You can find your account number at Optimum.net by signing in and clicking on "My Profile" in the top right corner, or on any receipt or bill from Optimum.
- Attach the USPS Pre-Paid Priority Mail Label on the address side of the shipping package and bring it to any US Post Office. Ask for a receipt for your shipment as proof of mailing.