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Apple TV Returns
Click here to begin your Apple TV return.




All Other Equipment Returns

Follow these 4 easy steps for returning all other equipment.


Step 1
Prepare your shipment.
Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number* on a piece of paper and place it in the box
 
step 2
Create and print a label.
Simply click here and enter your information. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label.
 
step 3
Attach the label.
Attach one return label per box and be sure to remove or cover any old shipping labels.
 
Step 4
Drop off the box.
Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
 
 

* You can find your account number at optimum.net/pay-bill, in the upper left hand corner of your Optimum bill, or in Settings with an Altice One box. No need to return a DOCSIS 2.0 modem. Please dispose of properly.