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If you live in NY, NJ, CT or PA, please follow the return instructions below.

Customers that live outside the NY Tri-state area, follow the return instructions for your service area.


Apple TV and all other equipment returns

Follow these 4 easy steps for returning all other equipment.


Step 1
Prepare your shipment.
Disconnect the equipment being returned and put it in a box along with any remotes or power cords provided by Optimum.
step 2
Start your return.
Sign in and go to My Orders. Next to the equipment you'd like to return, select Return item and follow the on-screen instructions.
 
step 3
Attach the label.
Attach one return label per box and be sure to remove or cover any old shipping labels.
 
Step 4
Drop off the box.
Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.
 


Already submitted a return request? You can track your return at My Orders.

DOCSIS 2.0 modems do not need to be returned. Please dispose of properly.