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Follow these 4 easy steps for returning your equipment.

  1. Prepare your shipment. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.

    Note: You can find your account number at optimum.net/pay-bill, in the upper left hand corner of your Optimum bill, on TV on Channel 900 with an Optimum cable box or in Settings with an Altice One box.
  2. Create and print a label. Click here and enter your information. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label.

  3. Attach the label. Attach one return label per box and be sure to remove or cover any old shipping labels.

  4. Drop off the box. Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.