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Agreement for Optimum Voice for Business

CSC Holdings, Inc. ("Cablevision") is pleased to provide its Optimum Voice for Business Service to you in accordance with these terms of service, which terms and conditions incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Online and Optimum Online Boost for Business, and the Cablevision Customer Privacy Notice, as they may be changed from time to time.

Subscriber's use of the Optimum Voice for Business Service shall be deemed acknowledgment that Subscriber has read and agreed to these terms of service. Any user who does not agree to be bound by these terms should immediately stop their use of the Optimum Voice for Business Service and notify the Cablevision Customer Service Department to terminate the account. This is a legal document.

1. Services Provided: Cablevision's Optimum Voice for Business digital phone service provides unlimited calling within the United States, Puerto Rico and Canada in connection with Cablevision's Optimum Online service in accordance with the following terms of service. Optimum Voice for Business also offers an optional international calling plan for direct-dialed calls made from the Subscriber's business to locations outside of the United States, Puerto Rico and Canada.
2. Monthly Service Fee: Subscriber agrees to pay the monthly service charge for Optimum Voice for Business service. Optimum Voice for Business service is offered only as an additional service of Cablevision's Optimum Online offering and may not be purchased as a stand-alone service. Optimum Voice for Business is offered only to the Cablevision authorized address where Optimum Online service is provided. Cablevision reserves the right to increase or decrease the fee for any services offered. Fees for Optimum Voice for Business service shall be posted at the www.optimum.com Web site. Optimum Voice for Business service will be terminated in the event the Subscriber does not pay.
3. Optimum Voice Service Features: Optimum Voice for Business service is offered with the following features:
   1. Unlimited local, regional and long distance calling within the United States, Puerto Rico and Canada including 800 service, call waiting, call waiting with caller ID, caller ID with name, caller ID blocking (*67), call return (*69), three-way calling, call forwarding, anonymous calling, anonymous call blocker, busy re-dial, Find me, VIP ringing, hunting, straight line white pages directory listing, enhanced voicemail, Optimum Voice for Business Web portal, unlimited inbound calling, a choice of an unlisted telephone number and/or the ability to keep your current telephone number and port it over to Optimum Voice for Business. Direct-dial calls outside of the U.S. are available only with the Optimum Voice for Business International Calling Plan at an additional per minute charge. Optimum Voice for Business does not support busy line verification, busy line interruption, and operator assisted calling (including person to person and station to station calling), pay services or third-party billing. Call forwarding is not available outside the continental U.S.

   2. Enhanced 911 (E-911) is a feature of the Optimum Voice for Business service that allows emergency operators to automatically know the telephone number and address of the dialing party.

      This E-911 feature has certain requirements in order to operate, as well as certain limitations:

      1. The emergency service provider handling the E-911 call, and the address the emergency service provider will see, are linked to the address Cablevision has on file when the Subscriber originally signed up for service. If the Subscriber does not correctly identify where the Subscriber's voice-enabled cable modem is actually located, or if the voice-enabled cable modem is moved away from the original address, the Subscriber's 911 calls may be misdirected to the wrong address or to the wrong emergency service provider.

         Therefore, in order to have 911 calls routed correctly, the Subscriber acknowledges responsibility to promptly notify Cablevision of any change in service address.

      2. Optimum Voice for Business will be provided a free to use voice enabled modem with its own power supply when installed at the Subscriber premises. If there is a local power outage at the Subscriber premises, the service will continue to work for as long as the battery is functional. However, if there is a disruption to the cable network or facilities, the Service will not work even if the battery is still functional. Subscriber understands that in such cases it will not be possible to place or receive calls including calls to access emergency 911 services. It is the customer's responsibility to notify Cablevision if the battery is not working and/or needs replacement. Cablevision will provide a replacement battery free of charge.
      3. IMPORTANT INFORMATION Regarding Keeping Your Optimum Voice Phone Number When you Move: Please be aware that during the first 72 hours of arriving at a new service address, if Subscriber dials 911 from their Optimum Voice phone, Subscriber must relay to the emergency service operator Subscriber's new (current) service address. This is necessary to ensure emergency services are dispatched to Subscriber's new service address and not the old service address in the event the emergency services operator may not have the new Registered Location in their records.
      4. If Subscriber so chooses, Subscriber may separately purchase a spare battery backup for use with their voice-enabled cable modem in the instance of a non-network related outage at www.optimum.com
      
      
   3. Optimum Voice for Business offers an optional Prepaid International Calling Plan for direct-dialed calls made from the Subscriber's locations outside of the U.S., Puerto Rico and Canada. The Prepaid International Calling Plan also includes a remote calling feature that enables the Subscriber to make international calls, as well as domestic calls, when they are away from their business. A Subscriber who chooses to participate in the Prepaid International Calling Plan will be charged for direct-dial international calls and remote calls in addition to the flat monthly recurring rate that the Subscriber pays for Optimum Voice for Business service. Subscribers may enroll in the optional Prepaid International Calling Plan through the My Optimum Voice web portal located at www.optimum.com. The Optimum Voice Prepaid International Calling Plan is further subject to the specific terms and conditions governing Subscriber's enrollment in this optional calling plan.

   4. Optimum Voice for Business offers professional installation: The voice enabled cable modem will be provided on a free to use basis (See section 5) Optimum Voice for Business provides a business wiring solution that enables customers to use Optimum Voice for Business as standard telephone lines. Cablevision will use a network interface device (NID), a common connectivity panel used in commercial locations and the NID will be the demarcation point for the Optimum Voice for Business Service. Cablevision will connect the wiring from the cable modem to the NID. An existing cable modem for Optimum Online might not be located near the NID on the Subscriber premise. Cablevision will determine the best method of installation and location of the modem to deliver the service at the time of installation.

      Cablevision will be responsible for delivering dial tone to the demarcation point (NID) only. Subscriber will be responsible for wiring from the NID out to the individual phone(s). Cablevision reserves the right to determine the manner in which the business wiring solution is executed. In certain cases, Cablevision may be required to alter or adapt the Subscriber's inside wiring so that Optimum Voice for Business is available on the existing phones. Optimum Voice for Business does not offer a wire maintenance plan. The Subscriber is solely responsible for maintaining all inside wire and phones within the business. Optimum Voice for Business will troubleshoot and fix reported problems for a specified service charge. The service charge is based on the then current rate in effect.

      In certain buildings such as multiple dwelling units, Optimum Voice for Business may not have access to the Subscriber's inside wiring located within the business. In these instances, Cablevision has the right to determine how best to wire the Subscriber's business.

   5. Alarm Systems. If Subscriber has a centrally monitored security system, which is not (i) a high security monitoring systems (UL 681 or similar) or (ii) fire alarm systems (UL 864 or similar). Optimum Voice for Business will be wired so that it may be available for use with such system. This request must be made at the time of sale. Although Optimum Voice for Business will supply a connection that will allow the operation of Subscriber's existing business security system, Optimum Voice for Business does not guarantee that any such system will be in complete operational order following the installation of Optimum Voice for Business. As such, it is Subscriber's obligation to contact their security system provider to inform them of your Optimum Voice for Business installation and any change in phone number and to request a complete operational test of such system immediately following installation of Optimum Voice for Business service. In addition, it is your responsibility to test your system on a regular basis. Optimum Voice for Business installation will insure proper wiring from the cable modem to the Cablevision demark (NID/wiring block), however, any inside wiring from the NID/wiring block to the alarm panel is Subscriber' responsibility. In the event of a large-scale power outage or network outage (whether unplanned or maintenance related), Optimum Voice for Business service, including any security system, which uses Optimum Voice for Business to connect to central station monitoring, will not function.
      • Cablevision does not support the use of Optimum Voice for Business as a connection between (i) medical alert systems, (ii) any high security monitoring systems (UL 681 or similar) or (iii) fire alarm systems (UL 864 or similar), and the central station monitoring Subscriber must maintain an alternate connection.
   6. Anonymous Calling - Optimum Voice for Business provides the option to hide calling id information on a per call basis via *67 or for all calls through My Optimum Voice web portal. However, if Subscriber is calling an Optimum Voice Toll Free number, calling id information (Name and Telephone Number) will be displayed to the owner of the Toll Free number regardless if the feature is active or not.
4. Optimum Voice for Business Service Limitations:
   1. Service outages: Your Optimum Voice for Business modem is electrically powered and will be provided with its own battery back up. If there is a local power outage the service will continue to work for as long as the battery is functional. However, if there is a disruption to the cable network or facilities, or if broadband connection is disrupted or not operating, the Service will not work regardless of the condition of the battery backup unit. In the event of a larger power outage, the modem, including all phones and services connected to or powered by it, will not work. Subscriber expressly acknowledges that in such cases Enhanced 911 service, and the use of Optimum Voice for Business as the connection between a security system and central monitoring services will not work. Subscribers may choose to purchase an additional battery backup for use in the event of a non-network related outage at www.optimum.com.
   2. Limitations on the Number of Lines: Optimum Voice for Business provides no more than 24 telephone lines at a service location. Subscribers may not combine the services from multiple service locations or accounts into a shared telephone system infrastructure for the purpose of increasing the number of lines at a single service location.
   3. Medical Alert Systems: Like any other communications service provider, we do not represent that our Service is fail-safe. In addition, Cablevision prohibits the use of Optimum Voice for Business as the connection between medical alert systems and central station monitoring, and will neither connect to such services nor provide technical support for the connection.
   4. Limitations on operator assisted calls: Currently, certain operator assisted services such as busy line verification, busy line interruption and operator assisted calling (including person-to-person and station-to-station calling), dial around services (10-10-XXX), pay services (900 and 976 services), collect calling and third-party billing are not offered with the Optimum Voice for Business service.
   5. Limitations on Toll Free Calls. Optimum Voice Toll Free Service does not accept toll free calls that originate from payphones or toll free calls which require any operator intervention or screening for call completion including calls originating from lines within a prison or confinement/detention facility that are intended for inmate/detainee use and require outward call screening and restriction and private paystations that may or may not require coins for call completion.
   
   
5. Equipment required: Optimum Voice for Business service requires a voice-enabled cable modem with battery backup. Cablevision will supply a voice-enabled modem with battery backup without charge for so long as Subscriber remains an Optimum Voice for business customer or until Cablevision changes this service offering. Upon termination of either Optimum Voice for Business or Optimum Online Service for any reason, Subscriber may be asked to return the Cablevision supplied (excluding purchased modems) voice-enabled cable modem and battery backup unit (s) within thirty (30) days or Subscriber will be charged an equipment fee equal to the fee charged by Cablevision at the time the equipment was supplied by Cablevision. Alternatively, Subscriber may purchase a voice-enabled cable modem from Cablevision. The cost for the purchase of the voice-enabled modem will be charged to Subscriber's Cablevision service bill. In the event Subscriber purchases the voice-enabled cable modem from Cablevision and terminates services within thirty (30) days, Subscriber may return the modem for a full credit of the purchase price.
6. Term: Optimum Voice for Business Service shall continue until such time as terminated by Subscriber, which shall be effective upon one (1) day's notice, or terminated by Cablevision for breach (including nonpayment) of this Agreement, or the Agreement For Optimum Online and Optimum Online Boost for Business, or otherwise terminated by Cablevision in accordance with its General Terms and Conditions of Service.
7. Incorporation of Cablevision's Agreement For Optimum Online: Optimum Voice for Business services are offered as an additional service of Cablevision's Optimum Online service offering. Subscriber agrees that the Agreement For Optimum Online and Optimum Online Boost for Business are incorporated into this Agreement and shall apply to Optimum Voice for Business services. The Agreement for Optimum Voice for Business shall control in the event of any conflict with the terms and conditions of the Agreement for Optimum Online and Optimum Online Boost for Business.
8. Limitation of Liability: Optimum Voice for Business is provided "AS IS". The liability of the Cablevision for damages arising out of the furnishing of Services hereunder, including but not limited to mistakes, omissions, interruptions, delays or errors or other defaults, representations or use of these Services or arising out of the failure to furnish the Optimum Voice for Business Service, whether caused by acts of commission or omission shall be limited to a allowance for the time period of any Optimum for Business Voice Service interruption. Cablevision shall not be liable for any direct, indirect, special, consequential, exemplary or punitive losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries that a Subscriber may suffer. Finally, Cablevision shall not be liable for any loss or interruptions in service or for any damages or losses due to the fault or negligence of the Subscriber, or any Authorized User, or any other party or person(s), or due to the failure or malfunction of Subscriber-provided or Authorized User-provided equipment or facilities due to the failure of the Subscriber to fulfill any obligation under this Agreement.
9. Force Majeure: Cablevision shall not be liable for any failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, or other catastrophes; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over Cablevision, or of any department agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrection; riots, wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties.
10. Installation: Charges for installation services and equipment will be charged at the then current rate in effect.
11. Taxes: Applicable fees and surcharges, if any, will be added to Subscriber's monthly bill.
12. Prohibited Uses: Optimum Voice for Business is intended to enable the small business customer with unlimited inbound and outbound calling within the United States, Puerto Rico and Canada for a flat rate price including many popular features. Optimum Voice for Business service may not be used for purposes including, but not limited to, telemarketing, call center services, medical transcription, facsimile broadcasting, auto-dialers, predictive dialers, resell purposes, or engineered calling to utilize Optimum Voice for Business solely for outbound calling or permitting others to call another person or company so frequently or at such times of the day or in such a manner as to harass, abuse or torment such other person(s) or company including the use of profane or obscene language. Cablevision reserves the right to disconnect without notice any prohibited transmissions or uses, including the use of the Service by the Subscriber that injuriously affect the efficiency of Cablevision's personnel (direct or subcontracted), plant or property and to terminate Service in the event of violation of the foregoing use restrictions.
13. Amendment: Cablevision may, in its sole discretion, change, modify, add or remove portions of the Optimum Voice for Business Service Terms and Conditions at any time. Cablevision may notify Subscriber of any such changes by posting notice of such changes on the Optimum Web site, or sending notice via e-mail or postal mail. The Subscriber's continued use of the Optimum Voice for Business service following notice of such change, modification or amendment shall be deemed to be the Subscriber's acceptance of any such modification. If Subscriber does not agree to any modification of the Agreement for Optimum Voice for Business, Subscriber must immediately cease using the Optimum Voice for Business service and notify Cablevision that Subscriber is terminating Optimum Voice for Business service. In addition, this Agreement for Optimum Voice for Business is subject to change in compliance with applicable law.
14. Directory Listing: Optimum Voice for Business offers a directory listing capability that enables the Subscriber to list their phone number(s) in their local print White Pages as well as 411 Directory Assistance.
    1. Directory Listing Submission
       1. The Subscriber agrees to authorize Cablevision to submit their directory-listing request to their local print telephone White Pages and 411 Directory Assistance.
       2. New Listings - For a new listing submission, Cablevision will submit a single entry, straight line listing to the local directory as well as 411 Directory Assistance. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
    2. Directory Listing Availability
       1. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
       2. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Optimum Voice for Business phone lines.
       3. Subscriber agrees that:
          1. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
          2. Directory listing submission(s) do not mislead or impersonate any person or company.
          3. Directory listing submission(s) do not contain false listing information.
          4. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Cablevision or the publisher in its sole discretion.
    3. Directory Listing of Toll Free numbers
       Optimum Voice for Business offers a directory listing capability that enables the Subscriber of Optimum Voice Toll Free service to list their Toll Free number in the local White Pages print directory and 411 Directory Assistance. A Subscriber who wishes to list their Toll Free number in the Yellow Pages directory or any other directory should negotiate a contract with the publisher directly. Participation in the Toll Free 1-800-555-1212 Directory Assistance or www.Tollfreeda.com web site is not available to Optimum Voice Toll Free listings. When a Toll Free number is transferred over to Optimum Voice, the previous provider will remove the listing from 1-800-555-1212 and www.Tollfreeda.com.
    4. Subscriber agrees to hold Cablevision harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Cablevision shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Cablevision harmless against all claims that may arise from the use of such information.
15. Entire Agreement: The Agreement for Optimum Voice for Business shall be posted at www.optimum.com/business and are the only terms and conditions that govern Optimum Voice for business service. No undertaking, representation or warranty made by any agent or representative of Cablevision in connection with the sale, installation, maintenance or removal of Optimum Voice for Business services shall modify or amend the agreement for Optimum Voice for Business posted at www.optimum.com.