We've detected that you're using an older version of {{CommonHeaderCtrl.deprecatedBrowserName}}

Optimum.net is compatible with a wide range of browsers. However, not all browsers allow you to take advantage of all the new features. We strongly recommend that you upgrade to a more current browser.

goto Internet Explorer download goto Chrome download goto Firefox download

You need to change your Internet Explorer Compatibility View setting to get the most from the new Optimum.net

Click here for more info.

Troubleshooting your Range Extender

A Range Extender's function is to expand the range of your Smart Router's Wi-Fi signal. In most instances, an extender will help provide you with seamless Wi-Fi coverage in your home or business environment. However, in some instances, you may experience issues with connectivity to your Range Extender. Below, you will find some helpful tips on steps that can be taken to resolve Range Extender connectivity issues.

If you changed your Smart Router SSID and/or password, click on the issues you may be running into below:
Can't connect to my Range Extender
Still see my old Smart Router SSID

Range Extender

FAQs

My device connects to the Range Extender, but the internet is slow or doesn't work:

First, confirm that the Range Extender was not moved to another area of your home or business. If the Range Extender has been moved, try placing the Range Extender back where it was originally installed and check if your Wi-Fi coverage has improved.



If your Range Extender is connected to your Router with an Ethernet cable, confirm the cable is connected from one of the Smart Router's four LAN ports to one of the Range Extender's four LAN ports. If you are still having issues, click here to contact Optimum Support.

Range Extender

The Smart Router SSID and/or password were changed and I can no longer connect to the Range Extender:


If you've changed either or both of these settings, it's likely that the Range Extender has lost connection to your Smart Router. Please follow the steps below to reconfigure the Range Extender.

1. Factory reset your Range extender by taking a paperclip or similar sized object to press and hold the pinhole until the power light turns orange. The pinhole is located at the bottom of the extender and is labeled 'Reset'. Wait for the power light to return to green



Range Extender

2. From a Wi-Fi capable device (phone, tablet or laptop), search for dlink_5EXT in the list of Network Names



Range Extender

3. Once connected, launch a web browser and enter 192.168.0.50 on the url field of the browser


Range Extender

4. On the login screen, you will see 'Admin' in the username field. Leave the password field blank and click on 'Log In'


Range Extender

5. Change the 'Wireless Mode' to 'Repeater Mode' then click on 'Site Survey'



Range Extender

6. You will be presented a list of SSIDs/Network Names. Select your Smart Router's 5GHz SSID/Network Name and click on 'Connect' section



Range Extender

7. You will be brought back to the "Wi-Fi Setup" screen. Confirm that the SSID/Network name you chose has been entered on the 'Wi-Fi Network Name' field



8. On the 'WPA/WPA2' section, enter your Smart Router's 5 GHz band password on the 'Password' field. You will see a new screen that will apply the changes after 15 seconds


Range Extender

9. Once the time is complete, close the browser

10. Connect your device to the Range Extender SSID that you just configured

11. On the device that you just connected to your Range Extender, confirm that you are able to connect to the Internet by lunching a browser and opening up a website



SSID on my Smart Router was changed, but I still see it as an available SSID on my device:

You'll need to adjust the settings on the Range Extender so that the SSID and/or Password matches the Smart Router's. If your Range Extender is connected through an Ethernet Cable to your Smart Router, please following the steps below:

1. Using a device that is currently connected to one of the Range Extender's SSIDs, launch a web browser and type http://dlinkap.local in the address bar


Range Extender

2. On the login screen, you will see 'Admin' in the username field. Leave the password field blank and click 'Log In'



Range Extender

3. Click on the 'Extended Wi-Fi Setup' tab on the left navigation



4. On the 'Extended Wi-Fi Network Settings' section, enter your Smart Router's 2.4 GHz SSID and append "_2EXT" in the 'Extended Wi-Fi Network Name' field


5. On the first 'WPA/WPA2' section, enter your Smart Router's 2.4 GHz password on the 'Password' field


Range Extender

6. On the 'Wireless Network Settings' section, enter your Smart Router' 5 GHz SSID and append "_5EXT" in the 'Extended Wi-Fi Network Name'


7. On the second 'WPA/WPA2' section, enter your Smart Router?s 5 GHz password on the 'Pre-Shared Key' field


Range Extender

8. Click 'Save Settings' once complete. You will see a new screen that will apply the changes after 15 seconds

9. Once the time is complete, close the browser

10. Connect your device to the Range Extender SSID that you just configured

11. On the device that you just connected to your Range Extender, confirm that you are able to connect to the Internet by launching a browser and opening up a website