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Stick with us and we'll take care of you.

Congrats on your new home. As a valued Optimum customer, we'd like to offer you a special discount on TV, phone and internet if you are moving within NY, NJ or CT.

Moving FAQs
New to Optimum? Start Here

Let's get moving

Call us at (888) 511-6111

We're here from 7am – 11pm and we'll take care of everything

Optimum TV, Phone & Internet

with a free Smart Router

$84.95 / month for 1 year

Offer Details

Plus, free housewarming gifts valued at over $250

  • Free Installation
    on the day & time of your choice.
  • Free Cable Box
    for one year. Your choice between HD digital or SD.
  • Free Multi-Room DVR
    service for one year.

We've got you covered

Before, during and after your move, we are here for you, 24/7, every step of the way.

Before your move

Getting ready for the big move

To ensure that your appointment to transfer your Optimum TV, phone and internet is quick and efficient, here are some tips on how to move your service:

  •  

    Pack all your current Optimum equipment (cable boxes, remotes, modem, wireless router) including a copy of your latest Optimum bill, in one box. Make sure that box is easily accessible on install day.

  •  

    Set up calling forwarding to have all calls to your home phone get redirected to your cell or work.

During your move

You have uninterrupted access to valuable services to use during your move:

  •   Optimum WiFi

    Free Internet access on your smartphone, tablet and laptop lets you stay connected during your big move

  •   Optimum Voice

    If you are keeping the same phone number, have your calls forwarded phone to your cell or work so you never a miss a call

  •   Optimum email

    Keep your email address intact.

  •   Move partner discounts

    Deals on moving and storage companies.

  •   Optimum Rewards

    Take a break from moving with a fun night out through discounts at local businesses

After your move

Getting ready for Optimum

Before we arrive for install:

  •  

    Decide the exact locations for us to set up your services

  •  

    Ensure there is electric is up and running

  •  

    Make sure an adult, 18 years old or over, is present at time of install

  •  

    Have your Optimum ID and password ready so our technician can easily transfer them over to your new account

Additional Optimum benefits for you in your new home:

  •   DVR

    If you are taking your current DVR box with you, all your recorded programs from your previous home will move with you

  •   Optimum App

    Turn your smartphone, laptop and tablet into another TV, anywhere in your new home

  •   News 12

    Keep up with what's happening in your new neighborhood and town with our award-winning local news channel

  •   VIP ringing

    Designate distinctive ringtones for friends and family calling you at your new home

Before your move

Getting ready for the big move

To ensure that your appointment to transfer your Optimum TV, phone and internet is quick and efficient, here are some tips on how to move your service:

  •  

    Pack all your current Optimum equipment (cable boxes, remotes, modem, wireless router) including a copy of your latest Optimum bill, in one box. Make sure that box is easily accessible on install day.

  •  

    Set up calling forwarding to have all calls to your home phone get redirected to your cell or work.

During your move

You have uninterrupted access to valuable services to use during your move:

  •   Optimum WiFi

    Free Internet access on your smartphone, tablet and laptop lets you stay connected during your big move

  •   Optimum Voice

    If you are keeping the same phone number, have your calls forwarded phone to your cell or work so you never a miss a call

  •   Move partner discounts

    Deals on moving and storage companies.

  •   Optimum Rewards

    Take a break from moving with a fun night out through discounts at local businesses

After your move

Getting ready for Optimum

Before we arrive for install:

  •  

    Decide the exact locations for us to set up your services

  •  

    Ensure there is electric is up and running

  •  

    Make sure an adult, 18 years old or over, is present at time of install

  •  

    Have your Optimum ID and password ready so our technician can easily transfer them over to your new account

Additional Optimum benefits for you in your new home:

  •   DVR

    If you are taking your current DVR box with you, all your recorded programs from your previous home will move with you

  •   Optimum App

    Turn your smartphone, laptop and tablet into another TV, anywhere in your new home

  •   News 12

    Keep up with what's happening in your new neighborhood and town with our award-winning local news channel

  •   VIP ringing

    Designate distinctive ringtones for friends and family calling you at your new home