Stick with us and we'll take care of you.
Congrats on your new home. As a valued Optimum customer, we'd like to offer you a special discount on TV, phone and internet if you are moving within NY, NJ or CT.Moving FAQs
Let's get moving
Call us at (888) 511-6111
We're here from 7am – 11pm and we'll take care of everything
Optimum TV, Phone & Internet
with a free Smart Router
$84.95 / month for 1 yearOffer Details
Plus, free housewarming gifts valued at over $250
- Free Installation
on the day & time of your choice.
- Free Cable Box
for one year. Your choice between HD digital or SD.
- Free Multi-Room DVR
service for one year.
We've got you covered
Before, during and after your move, we are here for you, 24/7, every step of the way.
Before your move
Getting ready for the big move
To ensure that your appointment to transfer your Optimum TV, phone and internet is quick and efficient, here are some tips on how to move your service:
Pack all your current Optimum equipment (cable boxes, remotes, modem, wireless router) including a copy of your latest Optimum bill, in one box. Make sure that box is easily accessible on install day.
Set up calling forwarding to have all calls to your home phone get redirected to your cell or work.
During your move
You have uninterrupted access to valuable services to use during your move:
- Optimum WiFi
Free Internet access on your smartphone, tablet and laptop lets you stay connected during your big move
- Optimum Voice
If you are keeping the same phone number, have your calls forwarded phone to your cell or work so you never a miss a call
- Optimum email
Keep your email address intact.
- Move partner discounts
Deals on moving and storage companies.
- Optimum Rewards
Take a break from moving with a fun night out through discounts at local businesses
After your move
Getting ready for Optimum
Before we arrive for install:
Decide the exact locations for us to set up your services
Ensure there is electric is up and running
Make sure an adult, 18 years old or over, is present at time of install
Have your Optimum ID and password ready so our technician can easily transfer them over to your new account
Additional Optimum benefits for you in your new home:
If you are taking your current DVR box with you, all your recorded programs from your previous home will move with you
Turn your smartphone, laptop and tablet into another TV, anywhere in your new home
Keep up with what's happening in your new neighborhood and town with our award-winning local news channel
- VIP ringing
Designate distinctive ringtones for friends and family calling you at your new home
$84.95/month for one year
OFFER for current residential customers in good standing when transferring service to new address and moving within Optimum service area. 1 modem/router per household. Must maintain all 3 services at required levels for promo period to maintain promotional pricing. As of 13th month, all services will be billed at regular rates . Offers valid only when scheduling disconnect at current address and reconnect at new address during the same transaction. May not be combined with other offers. Monthly charge required for additional digital cable boxes, HD digital cable boxes or CableCARDs. Interactive services, features and certain digital channels require a digital cable box. Depending on location, some or all service and equipment rates, plus certain additional charges, may be subject to state and local fees of 0-5.30% and FCC user fee of 9¢, sports programming surcharge of $4.98 also applies. CHECK CT requires collection of taxes on add'l services. These fees and taxes will be added to bill. # of channels, HD channels and interactive features depends on package type and location. HDTV set owners can request an HD cable box and receive the HD programming included in pkg at no addt'l charge. Some On Demand titles available at an addt'l charge. Subscription to channels and valid Optimum ID and password required for TV to GO programming, only available in the U.S. All channels not avail on all devices. To view Optimum TV on tablet, smartphone or laptop requires Optimum TV w/cable box or CableCARD, Optimum authorized modem and wireless home router. Minimum system requirements apply and Optimum App requires application download and installation. Not available on all devices. Viewing Optimum TV on laptop not currently available to customers who subscribe only to Optimum TV.
Optimum Online: Minimum system requirements and equipment configurations apply. Optimum WiFi access in select areas at no additional charge. Visit optimumwifi.com. Speed Claims: Many factors affect speed. Actual speeds may vary and are not guaranteed. Optimum Voice is a cable-modem service avail exclusively to Optimum Online customers. If keeping phone #, transfer charge applies. A $.55 charge per line covers certain NY taxes on Optimum Voice. Smart Router is available to new Optimum Online customers. W/o battery backup, if you lose power, if service is disconnected, or if broadband services are disrupted or disconnected, 911 service will disconnect and not function or operate. If moving, new address must be provided before 911 can function properly. Move discounts terms and conditions apply. Smart Router is available to new Optimum Online customers. Smart Router free for the life of the acct when Optimum Online is maintained. Not available in all areas. Smart Router model may vary. Limit one router per household. Terms and conditions apply. Customers that do not install router must return it within 60 days of receipt, or be subject to an unreturned equipment charge of $80. Pricing, offers & terms subject to change and discontinuance w/o notice. For systems reqs or limitations, offer details, restrictions & terms & conditions, see optimum.com. All trademarks and service marks are the property of their respective owners. All services & channels may not be avail in all areas. Optimum, the Optimum family of marks, and Optimum logos are registered trademarks of CSC Holdings, LLC.©2014 CSC Holdings, LLC.