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Our Network is Ready to Keep You Connected

At Optimum, we recognize the important role we play in keeping you connected, especially during the COVID-19/Coronavirus pandemic.

Our network plays a critical role in this, and you can rest assured that we are ready to support the increasing demands the current environment will cause. Whether it's staying in touch with loved ones, working from home or taking classes online, you can count on us through it all.

While our advanced fiber network is prepared to accommodate these increased demands, here are answers to some of the top questions to help ensure you have the best connection in your home.

WiFi

How do I connect my personal devices to my WiFi?

Check your connections and equipment placement

Locate your WiFi network name (SSID) and password on your router or Altice One.

Check your connections and equipment placement

Next, connect your device to the network by typing in your SSID and password. Make sure to keep your info private.

Check your connections and equipment placement

Having trouble connecting? Toggle your device WiFi setting off and on so the connection is refreshed.

My personal device still won't connect to the Internet. Help!

Check the connectivity settings on your laptop, tablet, and other devices

Turn your personal device off and on to help re-connect to your network, especially if only one device is impacted.

Check the connectivity settings on your laptop, tablet, and other devices

If multiple devices won't connect, turn off and unplug your modem and router for 30 seconds.

Check the connectivity settings on your laptop, tablet, and other devices

Have an Altice One? Press the diamond-shaped restart button, hold it for 10 seconds, and look for it to say GW Restarting. Didn't work? Try one more time.

I'm connected to WiFi, but it is slow. What can I do to fix it?

Reset your equipment

Get the best performance and speed by connecting to 5GHz. There are other options if you need broader coverage.

Reset your equipment

Connect your personal device to the WiFi router with an ethernet cable and run a speed test.

Reset your equipment

Walls, distance and other physical barriers can impact and limit speed. Learn more.

What are some of the ways I can protect myself online?

Reset your equipment

Use passwords that are unique and complex - at least 8 characters long, with a mixture of letters, numbers and special characters.

Keep the software on your computer, smartphone, and other devices, up-to-date to protect against security threats.

Reset your equipment

Before entering personal info on any website, check that the address begins with HTTPS - the "s" is for "secure."

Where do I sign up for notifications if anything changes with my account or service?

Reset your equipment

Stay in the know by signing up for text alerts for service changes and appointment confirmations. Plus, enroll in Paperless Billing to keep it all digital.

Reset your equipment

Have Altice One? Download our app to customize settings for seamless coverage.

Reset your equipment

Check for local service outages, caused by severe weather or construction.

If you still have questions, reach out to us for more help.

Visit optimum.net/ContactUs to connect with us or find more answers to common questions. If you think you need more speed, upgrade now.