To deliver you the best service possible, in the coming days we will be upgrading our Optimum Network in your area. This will ensure that we continue to bring you even faster, reliable Optimum Online high-speed Internet service
During this upgrade you may experience a temporary interruption of your Internet connection. To minimize disruption to our customers, the upgrade will take place during the early morning hours of 1:00 a.m. - 6:00 a.m.
If you should lose your connection to the Internet, you can restore your connection easily by following the steps below in the order they appear:
Step 1: Unplug the modem from its power source: The modem brand will be Motorola or Scientific Atlanta. Once unplugged, all of the lights on the modem should go "OFF." If the modem's lights are "ON" after you disconnect it, you may have a battery backup that also needs to be disconnected. Disconnect your battery backup now.
Step 2: Unplug the router from its power source: If you have a router, unplug it now. Popular router brands include Netgear, Linksys, Belkin, Cisco, Media Link and D-Link.
(Note: If you do not know whether you have a router, look for a device attached to the cable modem. The router will have number (1-2-3)on the front.)
Step 3: Reconnect the modem to its power source: And wait a few minutes until the modem fully restarts and the lights on the modem turn "ON". If you use a battery backup, reconnect the battery backup to the modem now.
Step 4: Reconnect the router to its power source: This will take between 60-90 seconds.
Step 5: Connect to the Internet by visiting a familiar website.
(Note: If you cannot connect to the Internet at this point, restart your computer, and try again to connect to the Internet by visiting a familiar website.)
If you are unable to connect to the Internet after restarting your computer, please contact our Optimum Technical Support department.
We apologize for any inconvenience but please be assured that these upgrades are being performed so we may continue to provide you with excellent Optimum service.