At Cablevision, we value your privacy.
Cablevision is committed to protecting the privacy of its customers. This notice is designed to give you a general understanding of how Cablevision protects your privacy in connection with our cable television services (such as iO TV), our high-speed Internet services (such as Optimum Online), our voice services (such as Optimum Voice) and any other cable service or communication service we may provide to you using our cable system as such services are defined by applicable law (together "Covered Services").
This notice does not generally cover Cablevision's websites, such as Optimum.com, interactive television channels, such as Optimum Autos and Optimum Homes, or other products or services that may be accessed through Covered Services. These other services are governed by separate privacy policies, which we encourage you to review when using these other services to understand how your information is handled. This notice does not cover Cablevision's Lightpath service.
In this notice, "we" and "Cablevision" refer to CSC Holdings LLC (formerly CSC Holdings, Inc.) and/or any affiliate of CSC Holdings LLC that owns, operates, or provides Covered Services.
A. How We Collect Subscriber Information
In connection with the initiation and ongoing provisioning of Covered Services, as well as with our ongoing efforts to improve the quality and value of the Covered Services, we may maintain certain information related to you that you provide to us or that we collect using the cable systems ("Subscriber Information"). Certain Subscriber Information may be personally identifiable information ("Personally Identifiable Information"). Personally Identifiable Information does not include, among other things, any aggregate data or other data which does not identify a particular person or information which by itself does not identify a particular person, such as your zip code, gender, MAC address or other equipment identifiers. We may collect Personally Identifiable Information using the cable system in order to obtain information necessary to render our cable service or other services to our subscribers or to detect unauthorized reception of cable communications.
Subscriber Information may include information which you provide to us such as your name, service address, billing address, work address, email address, home telephone number, work telephone number, mobile phone number, date of birth, social security number, drivers license number, credit card number and expiration date, bank account number, and other financial information. In addition, as part of our normal course of business, we generate and maintain billing and account information such as your billing history, the services to which you have subscribed, your payment history, your maintenance and repair history, the kind, location, configuration, device identifiers, MAC, and IP addresses of equipment (including TV sets, set-top boxes, CableCARDs, modems, telephones, IP enabled devices) connected to our facilities.
Sometimes, we also obtain additional information from publicly available sources such as research consultants and marketing firms to supplement your information. From time to time, we may combine this publicly available information with information that we collect from you.
For customer services purposes, we also may keep copies of correspondence concerning your account or records of complaints or inquiries that may be made about our service. In addition, we may sometimes collect responses to customer satisfaction surveys for analytics and research purposes. We may also collect information that helps us detect unauthorized use of our services.
We may also collect service-specific Subscriber Information depending on the Covered Services to which you subscribe:
B. How We Use Subscriber Information
We use Personally Identifiable Information primarily to conduct business activities such as account administration, service provisioning, operations, billings and collections, marketing, customer service, technical support, and fraud prevention. These purposes may specifically include the following uses of Personally Identifiable Information to:
We may use Subscriber Information to generate de-identified or aggregated information - that is, data from which Personally Identifiable Information has been removed. We may also employ automated processes to generate de-identified or aggregated information from any of our Covered Services. De-identified or aggregated information does not identify you, and our collection, use, and disclosure of de-identified or aggregate information is not subject to any of the restrictions in this policy and its use and disclosure is subject to our discretion. We may use de-identified or aggregated information for programmer, advertiser and internal research and to improve our systems, the content that subscribers receive and their service experience (for example, to measure viewership of channels, TV shows and commercials). We may also use de-identified information to provide targeted content for our services such as programming and advertising or provide our recommendation features or functions to you. We may also use this information to deliver relevant third party advertising/promotional messages using your set-top box or through other IP enabled device applications without disclosing Personally Identifiable Information to these third party advertisers.
Although not required to do so, we do offer you a choice as to whether you wish to have targeted third party advertising/promotional messages delivered to your set-top box, PLEASE CALL US AT 1-888-425-2591 or visit www.optimum.net/Privacy/Preferences. Additionally, Cablevision provides Subscribers with the opportunity to restrict the use of program and content recommendations in association with certain Cablevision services, including Movie Explorer and other of our recommendations features and functions, by visiting www.optimum.net/Privacy/Preferences. Please note, your preferences may not take effect immediately.
Our use of certain Subscriber Information associated with voice service however, is limited as described in Section F below.
Individuals who may be authorized to have access to Personally Identifiable Information include our employees, agents, and affiliates within our family of affiliated businesses (including but not limited to Newsday, Madison Square Garden and Rainbow Media Holdings), though we seek to limit access to individuals on a need to know basis. Sometimes, we may provide access to certain information to select third parties to assist us in providing services or for other legitimate business purposes. For example, we may provide access to certain information to companies providing services to us, including installation and repair, billing, call center, sales and marketing, market research, fulfillment, mailings, data storage, analysis and processing, bill collection, auditing and accounting, credit reporting, and legal services. We may also provide access to third parties who assist us in providing targeted advertising and audience analysis initiatives. We will provide access to CPNI for use in sales and marketing only to our agents and affiliates. The frequency of such access depends on our business needs.
C. When We Disclose Subscriber Information
Except as set forth below, Cablevision will not disclose Personally Identifiable Information to third parties unless:
If you subscribe to a Covered Service other than voice service, mailing-list information to marketing organizations, programmers and other businesses. Mailing-list information includes your name, addresses, and the non-voice services to which you subscribe (for example, basic tier, HBO). The law allows us to disclose this information unless you tell us otherwise. IF YOU DO NOT WANT US TO DISCLOSE MAILING-LIST INFORMATION ABOUT YOU, PLEASE CALL US AT 1-888-425-2089. Please note, your opt-out preferences may not take effect immediately and cannot be applied retroactively.
If you subscribe to a covered Cablevision voice service such as Optimum Voice, applicable regulations allow us to disclose "subscriber list information," which includes your name, address, and telephone number that has been published or accepted for publication in any directory format. For example, we may give your name, address, and number to organizations who publish phone directories or who provide 411 services or similar public services. We may transmit your name and number so that the person you call can see such information on his or her Caller ID. Certain procedures allow you to block transmission of Caller ID information. You may contact us to obtain additional information about these procedures. We may also transmit your name, number, and registered location to a public safety answering point ("PSAP") when you dial 911 for emergency services. Disclosure of CPNI data is subject to additional specific limitations, as described in Section F below.
We may also provide your Personally Identifiable Information to third parties when you expressly consent to such disclosure, such as when you make purchases from third party vendors using our Optimum Select technology or request information from third parties through certain interactive channels.
We may furnish certain de-identified information, on either an aggregate or non-aggregate basis, regarding viewing habits and system interaction to third parties, such as advertisers and programmers, for purposes that may include but not be limited to providing you with more relevant programming, advertising and features, increasing the value of the Covered Services, providing you with information or offers about products or services that we believe may be of interest to you, or assisting third parties with media, programming and content planning and purchasing efforts. We will not provide advertisers, content providers, or these other third parties with personally identifiable information about you unless we have received your consent first, except as required by law.
You acknowledge, consent and agree that we may access, preserve and disclose your Subscriber Information, including your Personally Identifiable Information, your account information and content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to:
We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law.
Finally, we also reserve the right to disclose and transfer all of your Subscriber Information, including your Personally Identifiable Information, to a successor company in connection with a merger, acquisition or sale of all, or components, of our business.
D. We May Keep Information About You for Some Time
We generally keep some or all Subscriber Information for as long as necessary for the purpose(s) for which it was collected or as required by law. When information is no longer needed or required to be maintained, we destroy it in accordance with our internal policies.
E. You May Obtain Access to Information About You
You also have the right to inspect Personally Identifiable Information that Cablevision has collected and maintains in connection with the provision of Covered Services to you. If you would like access to such information, please notify us in writing at the local business office specified on your service bill. We will then contact you to set up an appointment during regular business hours. Please note, Cablevision reserves the right to charge you its reasonable costs in connection with retrieving Subscriber Information and providing you with access thereto. In order to obtain CPNI, please see Section F below.
Subscribers may choose not to receive promotional or marketing telephone calls or postal mailings regarding the Covered Services by contacting us at 1-888-425-2088 for placement on Cablevision's "Do Not Call" list or by contacting us at 1-888-425-2090 for placement on Cablevision's "Do Not Mail" list. Please note, any Subscriber requests after May 1, 2010 to be placed on the "Do Not Mail" list will only be effective for the 12-month period following such request. If Subscribers wish to continue to remain on the "Do Not Mail" list, Subscribers will need to make another request upon the expiration of the previous request. Please also note, "Do Not Call" and "Do Not Mail" requests may take up to thirty (30) days to become effective.
F. Special Rules About Telephone-Related Information
Under federal law, you have a right, and we have a duty, to protect the confidentiality of a category of telephone-related information known as "customer proprietary network information" or "CPNI." Cablevision restricts access to your CPNI. For example, call detail records, which contain information about the calls you make are available online. In order to access call detail records online, you must have an Optimum ID and password. All other CPNI is restricted by requiring a password and by requiring that you provide certain non-public verification information over the phone to confirm your identity. A written request may also be used to obtain your CPNI. You must send the written request to Cablevision OV at 6 Corporate Center Drive, Melville New York 11747, Attn. Shared Services- CDR. All requests will be verified.
Cablevision also restricts the use of your CPNI. Unless we have your express permission, Cablevision does not share your CPNI with non-affiliates for marketing purposes. We may, however, use CPNI or share de-identified information to tailor your service and to market related Cablevision Optimum Voice products and services to you.
G. Our Collection and Use of Information is Subject to Legal Limitations
The Cable Act imposes limitations with respect to the collection and disclosure of personally identifiable information by cable operators, unless you provide us consent to collect or disclose information in another fashion. Generally speaking, cable operators may not use the cable system to collect personally identifiable information concerning subscribers without prior consent of the subscriber concerned except to obtain information necessary to render our cable service or other services to our subscribers or to detect unauthorized reception of cable communications. In addition, subject to certain specified exceptions, cable operators generally may not disclose personally identifiable information without consent of the subscriber concerned. Also, cable operators must take such actions as are necessary to prevent unauthorized access to such information by a person other than the subscriber or cable operator. If we violate your rights, you may be entitled to bring a civil action in a federal court, which may award actual, liquidated, and punitive damages, fees and costs, and other remedies that may be available. In addition, if anyone asks us to provide information about you, we may have to notify you, and you may have the right to appear in court.
H. How We Protect Subscriber Information
We employ physical, electronic and procedural safeguards to protect Subscriber Information. For example, we utilize secure socket layer (SSL) encryption to protect certain information you provide to us; employ verification measures to protect e-mail during delivery; maintain certain subscriber databases in restricted areas and secure the content by use of firewalls and other security methods. We also limit access to databases containing subscribers' Personally Identifiable Information to specifically authorized employees and agents and other parties identified in the disclosure section above.
Despite these measures, we do not guarantee the security of information stored in our database or that unauthorized parties will not intercept information you send or receive over the Internet. As a shared resource, the Internet subjects our services and you to the risk of unauthorized access to files and data, even when security measures are implemented. If you use Cablevision's high-speed Internet service such as Optimum Online, to send, receive or post personal or confidential information, you do so at your own risk.
I. Questions About The Policy
If you have any questions about our privacy protections and policies, please write to us at:
J. Updates To The Policy